| Orders |
Once an order has been placed, the consumer will directly receive an email to confirm the details of the order and the total costs associated with the order. All orders will be sent within 4 working days after receipt of payment by the consumer. In the case of technical malfunction, however, which falls under the category of circumstances beyond The Little Gray's control, an order will be shipped as soon as possible. The Little Gray will keep the consumer duly informed of the status of the order. We strive to keep our website | www.thelittlegray.com | as current as possible. However, the possibility remains that a certain product is no longer available, in which case we will contact the consumer as soon as possible .A product must be delivered to the consumer within 30 days of the order placement. If The Little Gray fails to comply with this, the consumer may immediately break the order contract. This is not possible, however, if the parties involved have previously agreed to a different delivery term.
| Prices & Payment |
All prices indicated on The Little Gray’s website are in GBP and include value added tax. Consumers are able to make payments electronically to The Little Gray in many different ways. The differing payment methods are indicated on the website in the Footer menu. Shipment of the order will take place once The Little Gray has received payment for the order. The Little Gray will add the shipping costs to the invoice of the order. More information concerning the shipping costs can be found under the title | Shipping |
| Delivery |
The delivery time is indicative and is therefore not guaranteed. However, the final delivery time will not exceed more than one week of the indicated delivery time, excepting cases outside of The Little Gray's control. The order will be processed and shipped within 4 working days of receiving payment. The Little Gray cannot be held responsible if the post is unable to deliver the order to the consumer on time.
| Queries/ Complaints |
In the case of queries or complaints concerning any of our products or procedures, please inform us by email | firstname.lastname@example.org | or by Post to 39 Hyde Bank Road, New Mills, Derbyshire, SK224NN. You will receive a reply within 4 working days.
| Returns |
Returns will be handled within 7 working days from receiving the return. The returned items will be refunded to the same card or account that they were paid from within 14 days. Shipping costs will not be refunded.
The Little Gray recommends sending your return with traceable post, so please keep your track & trace receipt. We have no information on your return while it is on its way to us. Shipping costs for returning are the responsibility of the customer. Lost packages will not be refunded.
| Privacy |
The Little Gray finds it very important to ensure that all of the consumer’s personal information is treated with the utmost care and security. The Little Gray will not give the consumer’s personal information to third parties, except when the information is required for the delivery of the order. When making an order, The Little Gray requires the consumer’s name, invoice and delivery addresses, and payment details so that an order can be processed. The payment details will only be used to conclude the payment process. If the consumer subscribes to our newsletter, their personal details will be used to keep them informed of the latest news & offers. Records of website visits are kept for statistical purposes. Information concerning the amount of visitors and visitor frequency to our website will be used for internal research and website improvement. However, this general information is anonymous and cannot be traced back to the individual visitor.
| Liability |
All articles in the assortment of The Little Gray have been produced with the greatest care. The Little Gray cannot assume any liability for damages in any form whatsoever, either physical, material or immaterial, that can be caused by malfunctioning or ill use of the articles sold by The Little Gray and/ or materials or accessories becoming undone. The content of the website has been compiled with the greatest care. However, The Little Gray cannot preclude the possibility of any error or incompletes in the information on this website. The Little Gray cannot assume any liability for the consequences of incorrect or incomplete information on the website. The Little Gray cannot be held responsible for any typing or misprinting errors that could communicate an incorrect selling price. In that case The Little Gray will adjust the price as soon as possible. The actual colour of the products can differ from the colours shown on the computer screens. The Little Gray cannot be held responsible for variations in colours as a consequence of the quality of the computer screens. The position and size of the actual applications and/ or surface decoration on the items can differ slightly from the display on the website. The Little Gray cannot be held responsible for this.
| Copyright |
All information on The Little Gray’s website is protected by copyright. It is illegal to copy, use or distribute any information from The Little Gray’s website without first acquiring written permission. Visitors and users of The Little Gray’s website may not claim any rights pertaining to the information on the website. None of the text or graphics from The Little Gray’s websites may be partially or wholly copied or publicly used for printing, photocopying, faxing, overtyping, in an electronic database, or for any other reproduction purposes.
| Acceptance of General Conditions |
All website users are required to be aware of, and to agree with, all of the above General Conditions. By placing an order with The Little Gray, the consumer automatically agrees to all of our General Conditions. The Little Gray’s client’s details are automatically stored in our client list and will receive our newsletter.